Welcome Orchard Hill Elementary Families!

If you have any questions about the school supply kits, products within the kits, order deadline, delivery, donations, or anything else, please contact: help@myimpacks.com. Please reach out to our support team, and not your school administrators, so we can quickly answer any questions.

We pride ourselves on providing a quality experience for our customers. We check each product before it leaves our facility to ensure quality and accuracy. That said, if a product is missing or damaged, please contact us immediately so we can help resolve the issue. Send us an email at help@myimpacks.com. For any defective products, we offer a 100% no charge replacement or refund on all defective products. Please provide photographic evidence to assist with your request.

The extended ship-to-home deadline is August 15. Please note: If your school start date is BEFORE August 15, your kit may arrive after the start of school. Kits typically arrive within 2 weeks of placing your order.

Your kit will be delivered directly to the address you provide at check-out, typically within 2 weeks of placing an order.

Yes, you can remove products in the kit! But keep in mind that the items on the list are those required on your supply list. If you remove items from the kit, be prepared to bring them on the first day of class.

We do not publicly share any information you provide in the checkout experience. We ask for details like your child’s name to make sure you receive your school supply kit without issues, and to make sure the shopping experience is seamless for you ongoing. We value your family’s privacy.

Due to the custom nature of the school supply kits we build for each partner school, we do not accept returns. That said, if you have any issues with your purchase (such as damaged products), please do not hesitate to reach out to our support team at help@myimpacks.com. For any defective products, we offer a 100% no charge replacement or refund on all defective products. Please provide photographic evidence to assist with your request. Donations can not be refunded, as they are delivered to schools (with the Impacks Match, if applicable).

We’d love to answer them! Please reach out to help@myimpacks.com